Read our answers to frequently asked questions about Ronald Adam Public Adjusters. Our claims adjusters would be more than happy to help you. Feel free to contact us to get free claims consultation.
Public Adjuster - A public adjuster is a licensed professional retained by the insured (you) to represent you and your interests. Public adjusters are licensed by the State of Texas. Our main responsibility is to secure the insurance settlement that the home, condominium, or business owner deserve according to their insurance policy/contract.
Company Adjuster - A company adjuster is employed as a member of an insurance company’s staff. His or her primarily goal is to protect the insurance company’s interests. In essence, a company adjuster’s allegiance is to the insurance company, not you.
Independent Adjuster - An independent adjuster is hired by insurance carriers to represent their interests in dealing with your claim (as opposed to yours). His or her allegiance is to the insurance company, not you.
When it comes to insurance claims, you are responsible for proving your loss to your insurance company. Aside from attorneys, a licensed public insurance adjuster is the only entity licensed by the state to represent you, the insured.
As a public adjuster, we handle all of the work regarding your claim. We have the experience, knowledge, and expertise to obtain the maximum entitlements under your policy. Our team of specially trained professionals understands insurance policies, endorsements and forms, in addition to your rights as the insured.
Our focus is on you. Our job is to represent you to the insurance company. Think of it this way: If you were involved in a legal matter, you wouldn’t choose to represent yourself. Instead, you would hire an attorney to represent you. The scenario isn’t all too different when it comes to insurance claims. It is important to remember that the adjuster hired by the insurance company works to protect their interests while a public adjuster works ONLY for you.
Standard insurance policies/contracts contain numerous provisions and stipulations, as well as various forms and endorsements that are always being revised and updated. Endorsements are documents added to your policy/contract to either exclude or supplement certain policy coverage that was not included when you purchased the original policy.
It is essential to familiarize yourself with your policy/contract forms. However, we understand that unless you work in the insurance business and have a great deal of experience with insurance policies and claims, these complicated documents can be very difficult to understand.
Most people just do not have the expertise to properly understand and interpret the technical language contained in their policy, nor do they understand the complex procedures that must be followed to comply with the policy/contract’s terms.
The insurance company’s adjusters are trained professionals representing the insurance company’s interests. Policyholders have the option to protect their own interests by retaining a public adjuster, whose responsibility is to serve the insured.
In addition, when you file a claim with your insurance company, there are certain policy conditions that must be satisfied. Failure to do so can reduce your settlement amount or even cause your claim to be denied. Your public adjuster will advise you on what to do to satisfy those policy conditions.
Just because the insurance company’s adjuster makes an oral statement, or the insurance company makes a decision concerning your loss, it does not necessarily mean it is a fact. It is not uncommon for the insurance company to misinterpret its own policy or forget to apply Texas statutes and case law that may supersede their policy. That is where a public adjuster makes a big difference.
If you feel a previous claim was underpaid, we will aid you in re-opening it and work diligently to get you a fairer, often bigger settlement. You have three years from the date of the loss to re-open a claim.
The answer is yes. A public adjuster is tested, licensed, bonded, has completed continuing education, and is authorized to practice the public adjusting profession in the State of Texas. We are licensed by the Texas Department of Insurance just as independent adjusters who represent your insurance company.
We do not get paid unless you do. Our fee is based upon a percentage of the insurance company’s settlement to you. There are no upfront fees for our services, and if you do not get paid, then we don’t get paid. It is in our best interest to look out for our clients’ interest.
No. It is against the law in Texas, and all contractors know this. If they are attempting to negotiate your claim, it will only slow down your recovery process and you will not get a fair settlement which could lead to shortcuts in the rebuilding process. If they are breaking the law and know it, what other shortcuts are they taking?
The first check (which we refer to as the undisputed amount, the amount you would end up with if you did not use our firm) from your insurance company will arrive at about 90 days. After that, depending on the course of action permitted in your contract, it may take another 2 to 4 months to complete the adjusting and settling of your claim.
It is the duty of a public adjuster to get you money to “indemnify” you for your loss. That is, to have enough resources, after your deductible has been met, to put your insured property back to the way it was before the loss. You are not entitled to make a profit.
Depending on your contract, you either have mediation rights or appraisal rights.
What is mediation?
Mediation is set forth in the State of Texas Insurance Statutes. Mediation is the step between your receiving some compensation for your claim and your filing a lawsuit for additional compensation. A mediator (attorney) is appointed by the state within 30 days following the request by the insured.
The mediator meets with all of the parties named in the insurance policy, your public adjuster, and a representative from your insurance company. The mediator is trained to move both sides to agree on an amount, thus avoiding lawsuits that could result in jury trials that could clog up the courts. Mediation meetings generally take less than an hour. Mediation is not binding unless all parties agree.
Sometimes, mediation works and we settle, and sometimes it does not. If we have an impasse, the insured has the remedy of filing a lawsuit. The chance of not settling any case is less than one in 100.
Insurance companies avoid going to trial at all costs because of bad faith damages that can be awarded against them. Suing an insurance company is not initially expensive on the part of the insured, however, it can be stressful and can take a while to complete. We have several attorneys that we have worked with for a long time that specialize in plaintiff representation against insurance companies.
Appraisal is the method preferred by most public adjusters. If our respective financial positions are too far apart, then we may notify the insurance company that we wish to move the issues into the appraisal process. In the appraisal process, both sides agree on a neutral umpire who will make a financial determination of our claim, and that umpire’s decision is final.
Before meeting with the umpire, the insurance company will appoint an appraiser/expert to represent them. We act as your appraiser/expert. Usually, both appraisers/experts meet at the loss to review both estimates to look for compromise. In the event that there is too much difference to compromise, then the estimates and support documentation are sent directly to the umpire. The umpire will make a final decision in a week to 10 days. Remember that the Umpire’s decision is final.
How do I get started?
Call Ronald Adam Public Adjusters at (361) 633-8127..